Managing challenging workplace behaviours constructively

Author: Leeann Clark

Managing Challenging Workplace Behaviours Constructively

Leeann Clark
7 June 2019

Clark, L.D. (2019). Managing challenging workplace behaviours constructively. (A redacted thesis submitted in partial fulfilment of the degree Masters in Professional Practice at Otago Polytechnic, Dunedin, New Zealand.) [4.9MB]

Executive Summary

In this practitioner thesis I have described the dual development of a work project on managing challenging workplace behaviours constructively and my professional framework of practice as a researcher and as a Human Resource (HR) practitioner. In this first chapter I state my argument which has three contributions;

1. The articulation of the framework of practice

2. The change in my practice associated with development and adopting that framework and

3. The impact of the change programme.

I start by laying out the flow of the practitioner thesis: first describing my motivations for this work, the context and the methodology. Particular focus is placed on the process that links my work project and my learning journey. The undertaking of a work project is described which illustrates and informs the articulation of my professional framework of practice.

To be an effective HR practitioner, I have a responsibility to ensure that I understand the range of behaviours that are demonstrated within the workplace, both the good and the bad, and how to deal with them on a professional level. As an HR Advisor (Appendix 9) working across all hierarchical levels from our labourers up to high level management, I need to be confident that the advice and support I provide will contribute to the best possible outcome. It is my primary role to protect the business and to maintain the best outcome for staff whilst remaining empathetic with/to them. Using a best practice framework developed from my learnings and embedding it into my professional practice will enable me to become an HR expert in managing challenging workplace behaviours.

Key words: Organisational Behaviour; Organisational Psychology.

Leeann's research was supervised by Glenys Forsyth and Trish Franklin.


This redacted thesis is available under a Creative Commons Attribution-NonCommercial-NoDerivatives licence CC BY-NC-ND 4.0 International.