Frequently Asked Questions


I think I’m eligible but the registration message doesn’t appear when I log in to the Student Hub?

Registration for 2022 ceremonies is not currently open.

Learners completing their qualifications early in 2022 will be contacted once registration is open with information on how to register to attend a ceremony.


I don’t know my results yet - should I register for graduation?

Yes, you should register even you haven't had your results yet. All graduation registrations are subject to your final results and the successful completion of your programme.

If you are unsure if you are eligible to graduate please contact your Programme Leader or School/College Administrator before you register.

Can I purchase extra tickets and do I pay for extra tickets?

Please note we will NOT be issuing tickets for your guests. 

All guests may sit in any unreserved seating, however if your guests do require special seating requirements they will be issued separate tickets.

Why does the tracking link for my certificate say No information available?

Certificates are assigned a tracking number when we pack and address the courier parcel. The tracking goes live when the parcel has been received by NZPost and scanned into their systemIf the tracking link in your email returns a 'No information available' notification, please be patient and try again later. 

Can I get replacement certificates?

Yes you can, please contact us by email at regarding replacement certificates.

Charges may apply depending on the nature of the replacement requested.

How can I cancel my registration?

You must notify the Graduation Team ( at least five days prior to graduation if you are cancelling your order

Cancelled orders will be fully refunded into your bank account (please provide proof of account details).

The processing of refunds takes up to 10 working days.

Where is the gown room?

The gown room is located in B Block, accessible from St David Street. 

View on Google maps

Download full PDF map

What can I wear with my regalia (gown)?

There is no prescribed dress code, but your graduation ceremony is a formal celebration of your achievement, and we encourage you to dress appropriately.