New Zealand Certificate in Business (Administration and Technology) (Level 3)



20 weeks full-time | 40 weeks part-time

Delivered through the eCampus. Online activities including readings, discussion forums, research tasks and fact finding. Study is part-time, will be mainly self-directed and is flexible to suit your needs. 

  • Location
    Study breaks
  • Online (TANZ)
    2 January 2021

Delivered online through eCampus NZ

Want to kickstart your administrative career? Or perhaps you want to formalise your existing skills? 

Then this is the qualification for you!

The administration team is often the oil that ensures the smooth running of a business or organisation. It takes systems knowledge and expertise to provide great service to the rest of the team and increase productivity. This programme will give you the skills you need to help take your career to the next level. 

Please note: Learners under 18 years old cannot apply for this programme.  

What will I learn? 

You will become an efficient administrator. 

The administration team can be crucial in ensuring the smooth running of an office or organisation. You help solve problems before others know they exist and you keep the wheels turning. You will learn how to identify and develop solutions to common problems within the administrative function of an entity, ensuring reduced down time for the team and smooth systems.

You will discover how to manage compliance. 

Every business or organisation has rules that have been put in place to make sure that the entity operates smoothly and in compliance with rules and regulations. You will learn to understand those issues and make sure that you know how to put systems in place that ensure compliance

You will learn how to communicate clearly. 

Clear communication is essential in a team environment – whether you are ensuring the roll out of smooth systems, handling customer enquiries or dealing with senior managers. With a qualification in administration and technology, you will learn the skills required to ensure you communicate confidently and effectively.

You will learn about document presentation. 

To be a key member of the administration team, you need to know about document management. Learn about the correct format to use for a variety of documentation and how to ensure you present a quality end product that hits the mark.

Entry requirements 

If you need to improve your English Language skills, we offer a wide range of English programmes.

COVID-19 vaccination information

As this programme is delivered fully online, you do not need to provide us with a My Vaccine Pass.

  • You will need to provide us with a valid My Vaccine Pass if you want to visit an Otago Polytechnic site for any reason while you are studying with us (e.g. meetings, events, presentations) or attend graduation in person at the end of this programme.
  • You do not need to provide a valid My Vaccine Pass if you are attending on campus health services (e.g. student health, Kowhai Centre).
  • In exceptional circumstances, exemptions may be granted to this. You can find out more about this in our vaccination policy. If you think you have grounds to be exempt from our vaccination requirements, please email    

You can find more information about our vaccination requirements here. And, if you still have further questions, please visit our FAQs page which you can find here.

Your workload 

This programme is made up of three courses with a total of 600 learning hours. This breaks down to approximately 30 hours per week if you're studying full-time and 15 hours per week if you're studying part-time. 

Depending on your previous academic online experience this may vary a little. 

Programme structure

Course title



Learning hours

Administration Essentials




Administration Professionals




The Practice








Course descriptors 
1. Administrative Essentials

To produce business documents to industry specifications

Learning Outcomes:

  • Select appropriate digital technologies to create business documents
  • Create a range of documents for business purposes
  • Identify and apply appropriate language to business documents
  • Select and apply appropriate formulae to business documents
2. Administrative Professionals

To provide professional administrators who demonstrate professional and ethical behaviour in a socially and culturally appropriate manner to provide proficient customer service

Learning Outcomes:

  • Explain theories of appropriate communication behaviours
  • Communicate appropriately to provide customer service that meets industry expectations
  • Demonstrate appropriate cultural awareness, professional and ethical behaviour for business contexts
  • Process data to provide appropriate information for business purposes
3. The Practice

Work professionally in a business entity to provide administrative and general services that support everyday operational activities

Learning Outcomes:

  • Manage self effectively to contribute to the performance of an entity
  • Comply with company policies, legislation and external requirements and promote sustainable practice
  • Apply effective problem solving and decision making for business purposes
  • Work cooperatively within a team and contribute to the achievement of objectives
  • Provide administrative services to company standards for everyday operational activities
  • Use integrated applications to communicate and produce documents to meet stakeholder requirements
Further study options 

Upon successful completion of this programme, you may choose to further your learning and progress into the New Zealand Certificate in Business (Administration and Technology) (Level 4) and then the New Zealand Diploma in Business (Accounting), (Administration and Technology) or (Leadership and Management), or other business qualifications at degree level. 

Prefer to study face-to-face? We offer the New Zealand Certificate in Business (Administration and Technology) (Level 4) and the New Zealand Diploma in Business (Accounting) or (Leadership and Management) at our Dunedin Campus.  

Student loans and allowances  

Full-time domestic students of this programme are eligible for student loans and allowances (dependent on age and financial circumstances.) Please contact Studylink for additional information. Phone 0800 88 99 00 or visit:

Recognition of prior learning 

If you already have extensive knowledge and skills gained from practical experience in this area, enquire about our recognition of prior learning process at Capable NZ. You may have already gained credits towards this qualification in the course of your life.