Our Teams

We aim to provide our students with an exceptional experience during their time at OPAIC. Here is a list of our support teams, with information on how they can help you on your study journey.

Who do you need to talk to?

The Registry Team will help you through the registration and enrolment process. The team provides the highest level of support to students, and staff while exercising ethical standards and procedures.

Email: auckland@op.ac.nz for applications and aklregistry@op.ac.nz for all other inquiries. 

Ask them about:
  • Enrolments and fees
  • Processing applications
  • Withdrawals and refunds
  • Visas and insurance
  • Results and completion
  • Issuing official documents
  • Forms such as insurance

Student Success can help with academic or personal issues you face during your time with OPAIC. The team also organise Orientation and Graduation, and a range of other events.

Email: studentsuccessaic@op.ac.nz

Ask them about:
  • Orientation
  • Trips and events
  • Attendance issues
  • Personal issues
  • Student counselling
  • Policies and processes
  • Student representation
  • Student forums and focus groups
  • Graduation

You’ll first meet the ICT and Facilities Team during their IT induction at Orientation. The team will continue to assist you throughout your time at OPAIC.

Email: aicservicedesk@op.ac.nz

Ask them about:
  • Student ID cards
  • Logging onto the OPAIC computers
  • Wi-Fi
  • Printing
  • Student email and Office 365 apps
  • Online Student Hub
  • Facilities and equipment

The Employability Team can help you to get work-ready and find placement and employment opportunities.

Email: OPAICEmployability@op.ac.nz

Ask them about:
  • Work experience
  • Industry placements
  • Employment rights and trends in New Zealand
  • Networking and industry events on and off campus
  • Employability workshops (CVs; Interviews; Job searching; LinkedIn)
  • CV checking
  • Internships
  • Graduate roles
  • Work-ready graduate programme

The Academic Team will give you guidance and feedback throughout your studies.

Please contact the relevant lecturer for questions about study or aicacademicops@op.ac.nz for questions about timetables.

Ask them about:
  • Timetables and class selection
  • Programmes and courses
  • Assignments and projects
  • Academic skills and writing
  • Referencing
  • Research skills
  • Academic integrity
  • Online resources
  • Study resources
  • Grades and resubmissions
  • Academic progress and support

Our Sales and Marketing Team recruits international students from across the world through agents and directly.

Ask them about:
  • Entry requirements
  • Applying and enrolling
  • Programme information
  • Agent or education consultant relationships
  • Further study options
  • Study options for friends or family
  • Information about our campus

Learning support can help with academic issues you face during your time with us. We have a learning support advisor and peer tutors who know about the courses you are studying.

Email: learningsupportaic@op.ac.nz

Ask them about:
  • Academic writing and referencing
  • English language assistance
  • Personalised study plans
  • Independent learning
  • One-on-one sessions with peer tutors
  • The library


If you’re looking for a quick answer to your question, please check out the FAQs on our AskAIC portal. You can also use this platform to submit a question. It will be forwarded to the appropriate team and you’ll receive a prompt response.