Get in touch!
We know that it can sometimes be a little tricky knowing who to reach out to when you need help. Hopefully the info below will help guide you.
General help
New Zealand 0800 762 786
International +64 3 477 3014
Hours: Monday – Friday, 8.00am – 5.00pm
Email: info@op.ac.nz
Customer services reception desk is open Monday – Friday, 8.30am – 5.00pm
Dunedin Campus – view on Google maps >
Address: Forth Street, Dunedin, New Zealand 9016
Postal address: Private Bag 1910, Dunedin, New Zealand 9054
New Zealand 0800 765 9276
International +64 3 445 9900
Hours: Monday – Friday, 8.00am – 5.00pm
Email: central@op.ac.nz
Customer services reception desk is open Monday – Friday, 8.30am – 5.00pm
Cromwell Campus – view on Google maps >
Address: 11 Bannockburn Road, Cromwell, New Zealand 9384
New Zealand 0800 765 9276
International +64 3 445 9900
Hours: Monday – Friday, 8.00am – 5.00pm
Email: central@op.ac.nz
Wānaka Campus – view on Google maps >
Address: First Floor/15 Cliff Wilson Street, Wānaka 9305
In an emergency
Campus Watch
24/7
0800 479 5000
Text Campus Watch +64 21 2795000
The Campus Watch team is a group of staff employed to watch out for you.
Five teams work 24 hours a day, 7 days a week. You'll recognise them by their distinctive uniforms of blue and gold, with fluro vests/jackets, walking around campus and North Dunedin.
They do have a University of Otago emblem on their uniform but they are 100% there for Otago Polytechnic students too!
Their role is essentially pastoral - acting as "walking info booths" on a range of issues.
Their duties include manning the Safety Patrol, providing "walks home" and ensuring student behaviour is kept to a reasonable level.
Campus Cop
As well as our Campus Watch crew, you might also see our Campus Cop, John Woodhouse, out and about.
You can touch base with John by emailing campus.cop@otago.ac.nz or calling 021 190 5950.
If you feel unsafe at any stage, it is always ok to call the Emergency Services for help.
- Call 111 for urgent emergency situations (Police)
- Call *555 for non-urgent situations (Police)
In an emergency, you may receive a text alert from 4177. It's a good idea to save the 4177 number in your phone under the name 'Polytech emergency'. You can also use the number to report an emergency to the polytechnic.
On the continuous sounding of the alarm:
- All occupants must evacuate the building in an orderly manner via the stairwell or nearest designated exit. The lift must not be used.
- All doors should be closed when the area is clear.
- Occupants should assemble in a designated assembly point clear of the building.
Refer to evacuation plans displayed in hallways and classrooms for assembly points.
Occupants must not return to the building until an all clear is given. The all clear is usually given by intermittent short bursts of the fire alarm sounder, or as instructed by the Building Warden or the Fire Service.
- Stay where you are.
- Move no more than a few steps to a safe place, then drop, cover and hold on.
- If inside, get under a heavy piece of furniture or a doorway, or stay low alongside an inside wall. Keep away from windows.
- If in a lift, stop at the nearest floor and get out.
- If outside, stay outside and keep clear of buildings and power lines.
There are 6 AED located on and around campus:
- A Block – Adjacent to Room A120a
- H Block – Lift Lobby
- L Block – Main Reception Area
- Z Block – Sargood Centre – Tapuae (Gymnasium)
- M Block – Manaaki – Student Health – Treatment Room
- Roberston Library - Lending Area, Bottom of main stairwell (not owned by Otago Polytechnic)
A defib is also available at Central Otago Campus.
For a map of AED locations in the greater student area please check out AED Locations
Student support
11 Bannockburn Road
Monday – Friday, 8.30am-5.00pm
0800 765 9276
Te Punaka Ōwheo, H Block, Dunedin Campus
Monday – Friday, 8.30am-5.00pm
0800 762 786
H Block, Dunedin Campus
Monday – Friday, 8.30am-5.00pm
0800 762 786
Dunedin Campus, H Block, Level 1, Room H107
Monday - Friday: 8.00am - 9.00pm (please note that staffing is reduced from 5.00pm - 9.00pm)
Saturday: Closed
Sunday: 1.00pm - 5.00pm (limited staffing)
0800 765 948
We offer a wide range of support services including career services, wellbeing support and learning advice.
Book an appointment for any service here >
Visit our support website for more info and contact details: https://studentsupport.op.ac.nz/home/student-success/
Student health services
Student Health Centre
Dunedin Campus, Harbour Terrace, M Block
Monday – Friday, 8.30am – 5.00pm (appointments available 9.00am-4.30pm)
03 479 6082
Or freephone 0800 762 786 and we can transfer you
Find more info about appointments and costs here >
Urgent Doctors
18 Filleul Street, Dunedin
Monday – Sunday, 8.00am – 10.00pm
03 479 2900
Emergency department
Dunedin Hospital, 201 Great King Street
Open 24 hours
03 474 0999
Cromwell Medical Centre
190 Waenga Drive, Cromwell
03 445 1119
Junction Health
1a Traders Lane, Cromwell
03 445 4688
Aspiring Medical Centre
23 Cardrona Valley Road, Wānaka
03 443 0725
Queenstown Medical Centre
9 Isle Street, Queenstown
03 441 0500
Otago Polytechnic – Te Pūkenga
H Block, Dunedin Campus
In person, phone or online counselling
Puāwaitanga
In partnership with Otago Polytechnic - Te Pūkenga
Phone or online counselling
Monday – Sunday, 9.00am - 9.00pm
0800 782 999
Or enrol and book an appointment here >
Vitae
In partnership with Otago Polytechnic - Te Pūkenga
In person, phone or online counselling
Monday – Sunday, 24 hours
0508 664 981
vitae.co.nz
Log a job
We have a job logging system for learners and staff so they can log a job if they see something broken around campus (e.g. a microwave or tap). This is called service@op.
- Select ‘Campus services’ as the Service Area in the form for anything you notice that isn’t working on campus.
- If it’s an IT-related issue, select ‘Service Desk’.
- If you have an issue or a question and are not sure who to direct it to, please also select ‘Service Desk’ and they will pass this to the correct team.