New Zealand Diploma in Tourism and Travel (Level 5)



One year full-time; up to three years part-time

On campus with field trips 

Until start date
  • Location
    Study breaks
  • Dunedin
    22 February 2021
    5 July 2021 - 23 July 2021
    19 April 2021 - 30 April 2021
    4 October 2021 - 15 October 2021
  • Dunedin
    26 July 2021
    29 November 2021 - 25 February 2022
    4 October 2021 - 15 October 2021
    18 April 2022 - 29 April 2022
  • Dunedin
    22 February 2021
    19 April 2021 - 30 April 2021
  • Dunedin
    26 July 2021
    4 October 2021 - 15 October 2021
  • Dunedin
    21 February 2022
    27 June 2022 - 15 July 2022
    18 April 2022 - 29 April 2022
    3 October 2022 - 14 October 2022

Keen to hold supervisory positions in the tourism and travel industry?

Then this is the qualification for you! You will learn how to effectively implement processes that actively support and enhance the visitor experience and will evaluate local, national and international tourism operating environments. 

Study is centred on broad management skills delivered with a sustainability focus, and will include tourism-related, Māori values such as manaakitanga and whanaungatanga. 

An educational field trip to an iconic New Zealand tourism destination is included. You will have the chance to engage in tourism activities first hand to build your experience of the industry. This will help to build your knowledge and connect the theory you have learned with practice.

A great springboard into further study, graduates of this programme are eligible to enter the second year of our Bachelor of Applied Management degree. You could also enter other relevant industry or professional qualifications at Level 6 or above.

Entry requirements 

Academic requirements

  • Minimum NCEA Level 2 including 10 literacy credits, or equivalent.  
  • We prefer that you have NCEA Level 3. 

English Language requirements

If you need to improve your English Language skills, we offer a wide range of English programmes.  

Additional costs

You will be required to purchase a corporate uniform which will cost approximately $300. You can arrange directly with our supplier. See here for further details.

You will study 
Course title Credits Level Total learning hours
Exploring Tourism 30 5 300
Tourism Toolkit 30 5 300
Business of Tourism 30 5 300
Tourism in Action 30 5 300 
  120   1200
Course outlines 

Exploring Tourism 

Interpret and analyse the principles of tourism within an international, national and local tourism environment. 

  • Analyse the tourism environment to determine how governing bodies strategise. 
  • Evaluate the environmental, social, cultural and economic impacts on tourist destinations. 
  • Describe and evaluate supply and demand factors relevant to the tourism industry. 

Tourism Toolkit 

Demonstrate professional communication and customer service skills to enable a quality visitor experience. 

  • Apply communication skills appropriate to provide quality service. 
  • Demonstrate effective customer service skills within different tourism sectors. 
  • Demonstrate the management of self and others within a simulated tourism workplace. 

Business of Tourism 

Analyse, critique and review business systems and processes within the tourism environment. 

  • Analyse the environment within which tourism businesses operate. 
  • Analyse marketing principles and critique sales practices in a tourism environment. 
  • Evaluate systems and processes utilised in tourism businesses. 

Tourism in Action 

  • Design a business concept which considers factors that contribute to the creation of a tourism business. 
  • Develop a business concept for a tourism venture. 
  • Analyse and critique the application of processes in a tourism business venture. 
Your workload

This programme consists of teacher-directed learning hours (384), student-managed learning hours (786), and authentic work experience learning hours (30). 

Teacher-directed learning hours: the hours we expect a student to be engaged in learning opportunities facilitated by a teacher who is physically present with the learners. These hours include any face-to-face activities in classrooms including tutorials and required online learning activities delivered synchronously with teacher facilitation. 

Student-managed learning hours: the hours we expect a student to engage in learning activities without the presence of the teacher and where the student is required to self-manage to complete a learning activity within the expected timeframe. Student-managed learning hours may be in face-to-face and online modes. The learning activities may be designed by the teacher but carried out by a student alone or in groups, for example in a student-managed project, asynchronous online learning or preparation of an assessment task. 

Authentic work experience learning hours: the hours we expect a student to be engaged in learning opportunities focused on work. These might be real work experiences or they might be interactive learning activities that have been designed to replicate as much as possible the tasks or activities or settings of real world work. In other words activities that are designed to ‘feel’ like a real work place situation. These may take place on campus or off campus and be face-to-face or technology-enhanced. 

Student loans and allowances

Full-time domestic students of this programme are eligible for student loans and allowances (dependent on age and financial circumstances.) Please contact Studylink for additional information. Phone 0800 88 99 00 or visit