Impact of emotional intelligence on employee’s job performance and job satisfaction in the aged care industry
Author: Meena Rani
Supervisors: Lorraine Skelton, Barnaby Pace
Rani, M. (2022). Impact of emotional intelligence on employee’s job performance and job satisfaction in the aged care industry. (Unpublished thesis submitted in partial fulfilment of the requirements for the degree of Master of Applied Management). Otago Polytechnic, New Zealand. https://doi.org/10.34074/thes.5855
Abstract
The purpose of this research was to explore emotional intelligence, as defined by Mayer & Salovey (1997, p.3), being “the ability to perceive one's own and others' emotions, ability to understand, manage and use of emotions”, impacts on employee job performance and job satisfaction in the aged care industry. Mixed methods research was adopted to explore the impact of EI on employee job performance and job satisfaction. The convenience (non-probability) sampling method was used to conduct the survey and collect the data from participants. The survey was conducted using a questionnaire including demographic profiles, the Wong & Law Emotional Intelligence Scale (Wong & Law, 2002), self-evaluate job performance, and job satisfaction scale. Regression and descriptive statistics data analysis techniques were employed to analyse quantitative data. Thematic data analysis was used to identify the themes from the interview data. This mixed methods research investigated relationship between EI, job performance, and job satisfaction. It found that employees’ EI impacts their job performance and job satisfaction. It also revealed that relationship between the leaders’ EI and the employees’ job performance and job satisfaction. The findings of this research demonstrate how a leader and an employee's emotional intelligence impact an employee's job performance and job satisfaction in the aged care industry. The recommendation would be for future research regarding the training in emotional intelligence, as well as investigating the factors which can improve emotional intelligence.
Keywords: emotional intelligence, job performance, job satisfaction, leadership, aged care
Meena's research was supervised by Barnaby Pace and Lorraine Skelton.
Licence
A copy of the thesis is publicly available under a Creative Commons Attribution Non-Commercial No Derivatives licence CC BY-NC-ND 4.0 International
